Choose one sample file, change configuration options in it, modify Channel attribute to Monthly:Ĥ. After downloading the file, run it to extract files (which include setup.exe and samples of configuration files)ģ. Or you can contact admin and let him update one impacted PC Office client to monthly channel:Ģ. Update OS and please also check if your entire Org has deployed any third-party anti-virus, tools related with system management or with OS. We think that this issue can be appear only in specific version or version range and would like to suggest you It seems that you’re using semi-annual version. Restart Outlook with this profile to test again. In general tab, select “ Prompt for a profile to be used”, then save the changes.Ĥ. If issue occurs even in the latest version, you could try to quick repair it, or start Outlook in safe mode as posted above.Įxcept for that, you could also change a different Outlook profile to test this issue (please kindly note do not remove the old profile to prevent data loss):ġ. Open Control Panel->User Accounts->Mail->Show Profile…Ģ. In general tab of the prompt window, clickĪdd->name the new profile and configure your account to it.ģ. Update history for Office 365 ProPlus (listed by date) I consider you may contact admin and let him update Office to the latest version to see if issue would disappear itself, for some client issues can be fixed simply by updating. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here. Whether all users in your version having the same issue?Īnna - * Beware of scammers posting fake support numbers here. Quick repair to see if issue can be fixed: Right-click the Start button, and Search and select Run.Safe mode to see if issue is caused by any add-ins: I consider you may let admin check the most recent updates for Office suite and install them. Office 365 ProPlus which were downloaded from Office portal site, both are working well and I can drag and drop emails from Inbox to any folders. So I can further test it in my lab? You can check this information in Outlook -> File ->Office account:įrom my test in version 2002 (build 12527.20194) as well as version 2001 (build 12430.20288) Product information and its full version number
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